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Terms of ServiceLast updated: December 20, 2024

Clear rules, fair terms.

The terms and conditions governing your use of NexNimbus services — written to be readable, not buried.

01

Agreement to Terms

By accessing and using the services provided by NexNimbus ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access our services.

02

Description of Services

NexNimbus provides business automation services, including but not limited to:

  • Marketing automation solutions
  • Sales and CRM automation
  • Customer support automation
  • Internal workflow automation
  • AI chatbot implementation
  • Automation consulting and strategy
  • Training and support services
03

User Accounts & Registration

To access certain features of our services, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your account credentials secure and confidential
  • Accept responsibility for all activities conducted under your account
  • Notify us immediately of any unauthorised use of your account
04

Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our services for any illegal or unauthorised purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful, offensive, or inappropriate content
  • Attempt to gain unauthorised access to our systems
  • Interfere with or disrupt our services
  • Use our services to send spam or unsolicited communications
05

Intellectual Property Rights

Our services and their content, features, and functionality are owned by NexNimbus and are protected by copyright, trademark, and other intellectual property laws. You may not:

  • Copy, modify, or distribute our content without permission
  • Reverse-engineer or attempt to extract source code
  • Use our trademarks or branding without authorisation
  • Remove or alter any copyright or proprietary notices
06

Payment Terms

For paid services, the following terms apply:

  • All fees are due upon receipt of invoice unless otherwise agreed
  • Prices are subject to change with 30 days' notice
  • Late payments may result in service suspension
  • Refunds are provided according to our refund policy
  • You are responsible for all applicable taxes
07

Service Level Agreement

We strive to provide reliable, high-quality services. However:

  • Services are provided "as is" without warranties
  • We do not guarantee uninterrupted or error-free service
  • Scheduled maintenance may temporarily affect availability
  • We will provide reasonable notice for planned outages
08

Limitation of Liability

To the maximum extent permitted by law, NexNimbus shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to loss of profits, data, or business opportunities — arising from your use of our services.

09

Indemnification

You agree to indemnify and hold harmless NexNimbus from any claims, damages, losses, or expenses arising from your use of our services or your violation of these Terms.

10

Privacy & Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11

Termination

We may terminate or suspend your access to our services at any time, with or without cause or notice. Upon termination:

  • Your right to use our services will cease immediately
  • We may delete your account and associated data
  • Any outstanding payments will become due immediately
  • Provisions that should survive termination will remain in effect
12

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or our services shall be resolved through binding arbitration, except where prohibited by applicable law.

13

Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated Terms.

Questions?

Something unclear in these Terms?

We're happy to explain anything — no jargon, straight answers.

Email: connect@nexnimbus.com

Location: Bangalore, India